(1) You can cancel your order within 24 hours of the order date and time. If you wish to cancel your order, please contact us via the SUPPORT page of our website.
(2) Cancellation after product delivery will only be accepted if the product shipped is
defective or different from the product ordered. (Only if you contact us within 7 days of receiving the product). Due to the nature of made-to-order products, we do not accept cancellations or returns for reasons attributable to the customer, so please choose carefully when placing your order.
(3) Notwithstanding the preceding paragraphs, the following products cannot be canceled,
returned, or exchanged:
- Products that have been used
- Products that have passed more than 7 days after arrival
- Products that have been scratched or soiled by the customer
- Products without packaging (bag or case).
(4) If the product is obviously defective or the wrong item, we will bear the shipping costs for
your return etc.